FAQ
fb baji FAQ — Security, Withdrawals and More
This page provides detailed answers to the most frequently asked questions from fb baji users. Account security, withdrawals via bKash and Nagad, live casino games, identity verification (KYC) and how to get support — everything is explained here in plain language. For players aged 21 and above.
Table of Contents
Stay Safe
Keeping your account and personal information secure is one of fb baji's top priorities. The questions below explain how to stay safe, recognise fake sites and what to do if you have an account problem. You can also visit the terms and conditions page for more details.
Yes, fb baji uses SSL (Secure Sockets Layer) technology. This means all data exchanged between your browser and fb baji's servers is fully encrypted. Your personal and financial information cannot be exposed to third parties during deposits, withdrawals or login. If you see "https" in the site address and a padlock icon in your browser, the connection is secure.
A good password should have at least 8-12 characters, combining uppercase letters, lowercase letters, numbers and special characters (such as @, #, !). Do not use your name, date of birth or simple passwords like "123456". Do not use your fb baji password on any other site — keep a separate password for each account and change it regularly.
Some fraudulent sites are designed to look like fb baji. Keep the correct domain address in mind — be alert to any slight difference in the address, extra hyphens or a different extension. Do not enter any information if you do not see "https" and a padlock icon in the browser. Avoid clicking links from third parties outside official channels. If in doubt, ask directly via fb baji's live chat.
Change your password immediately without delay. Then report the issue to fb baji's 24/7 live chat or email support — they will help temporarily lock the account and investigate any unusual activity. Also monitor your bKash or Nagad number for any unauthorised transactions. To stay safe in future, follow the advice on the responsible gaming page.
Public Wi-Fi networks are generally not secure, so use mobile data or your home network when possible. It is best to avoid logging in or making transactions such as deposits and withdrawals on a public network. Using a VPN adds some protection at the network level, but a strong password and caution are still essential.
Withdrawal Questions
Withdrawing your winnings quickly and securely at fb baji is straightforward. You can withdraw via bKash, Nagad, Rocket, Upay or bank transfer. Find out more about the withdrawal process in the questions and answers below.
No. To withdraw from fb baji, the funds must be sent to a bKash, Nagad, Rocket or Upay account registered in your own name. Withdrawals to a third party's wallet or another person's bank account are not approved. This is part of the anti-money laundering policy and is also important for your own security.
Yes. The withdrawal process at fb baji runs 24 hours a day, 7 days a week. Whether it is night or Friday-Saturday, your withdrawal request is generally completed within 5-30 minutes. For bank transfers, the bank's own business hours may apply.
The minimum withdrawal amount at fb baji is ৳1,000. This applies to all methods — bKash, Nagad, Rocket, Upay or bank transfer. Before withdrawing, make sure your account balance is this amount or more, and that KYC verification is complete.
To withdraw winnings from a bonus, the wagering requirement must be met first. For example: if you deposit ৳1,000 and receive ৳1,500 as a 150% bonus, the wagering requirement for this bonus is ৳1,500 × 25 = ৳37,500 in bets. Bonus-related winnings become withdrawable only after the requirement is met. See the terms and conditions for full details.
Withdrawals to bKash, Nagad or Rocket at fb baji are generally completed within 5 to 30 minutes. After submitting the request, the time it takes for funds to reach your wallet also depends partly on the network availability of that payment service. If it takes more than 30 minutes, contact live chat.
Live Casino
In fb baji's live casino section you will find live dealer games from studios such as Evolution, Pragmatic Play Live and Ezugi. The key details of how each game is played — from Teen Patti to roulette — are explained below.
Teen Patti is a popular South Asian card game where each player receives three cards and the best hand wins. In Andar Bahar, the dealer turns over one card and you bet on which side — 'Andar' or 'Bahar' — the matching card will land on. Both games have simple rules and can be played with a live dealer at fb baji's live tables.
There are many ways to bet in roulette. Simple bets include red/black, odd/even, or 1-18/19-36 — these have roughly equal odds of winning. Betting on a single number (Straight Up) pays more but has lower odds. fb baji offers both European and live roulette, where the odds are determined by the number of pockets on the wheel.
Yes, fb baji's live casino works fully on mobile. You can play directly from the browser or use the Android or iOS app (available through official channels). Make sure you have a stable internet connection for the best experience, as live streaming requires data.
In Baccarat, you bet on whether the "Player" will win, the "Banker" will win, or the two will tie. The dealer deals two cards to each side; the side closest to 9 points wins. For card values, 10, Jack, Queen and King count as 0; all others count at face value. Due to its simple rules and low house edge, Baccarat is very popular at fb baji's live tables.
In regular (RNG) casino games, results are determined by a computer random number generator. In live dealer games, a real person deals and runs the game in front of a camera, and you watch and participate via real-time video streaming. fb baji offers live dealer games from Evolution and Pragmatic Play Live.
Identity Verification (KYC)
The KYC (Know Your Customer) process is an important step to keep your account and funds secure. Find out below which documents are required, when they are requested, and what to do if they are rejected. For more information, visit the Privacy Policy page.
If verification is rejected, fb baji generally sends a message explaining the reason. Common reasons include a blurry image, an expired document, or a name mismatch. Submit a fresh, clear photo taken in good lighting of a valid document, and make sure the name on the document exactly matches the name on your payment wallet. Contact support and they will tell you which part needs to be corrected.
Yes, this can cause a problem. At fb baji, the name on your ID and the name on the bKash, Nagad or Rocket account you are using must match exactly. Any difference in names can hold up KYC verification or delay withdrawals. So it is important to provide accurate information when opening your account.
fb baji may request KYC verification before a first large withdrawal or if unusual activity is detected on an account. In some cases, completing verification right after creating an account means there are no delays with withdrawals later. It is a one-time process — once verified, you do not need to submit documents again.
According to fb baji's Privacy Policy, all documents submitted for KYC verification are stored on encrypted servers and can only be accessed by authorized verification team members. They are never sold or shared with third parties. It is recommended to read the Privacy Policy before submitting documents.
A National ID card (NID), valid passport or driving licence is generally accepted. Clear photos of both sides of the document must be submitted. In some cases, proof of current address (utility bill or bank statement) may be requested. Expired documents are not accepted.
Support Related Questions
fb baji's support team is here to help you with any issue. From login problems to payment queries — the best ways to get support are explained in detail below.
fb baji has two support channels: 24/7 Live Chat and Email Support. Live chat generally gets a faster response, and email is suitable for explaining detailed matters. Phone support is currently unavailable. Having your account details and a description of the issue ready before contacting support will help resolve things faster.
Yes. fb baji's support is active 24 hours a day, 7 days a week — at any time of night or on holidays. You can contact via either channel: live chat or email. If you have a problem in the middle of the night or early morning, send a message to support and they will respond as quickly as possible.
Yes. fb baji's support team provides assistance in both Bengali and English. Keeping Bangladeshi players in mind, messages written in Bengali are fully understood and responded to. If you are not comfortable in English, feel free to contact support in Bengali.
For a faster resolution, have the following ready before getting in touch: your registered mobile number or username; a brief description of the issue; a screenshot of any error message you saw; and for transaction issues, the amount and date. Having this information on hand will help the support agent understand and resolve the issue much faster.
Still have questions? We are always ready
If you did not find your answer on this FAQ page, contact fb baji's support team directly. Send a message in Bengali or English via live chat or email — you will get a quick response at any time of day or night.
Live Chat
Get instant help using the chat button at the bottom of the site. Active 24/7.
Email Support
For detailed issues, email us at: [email protected]